![]() These two concepts may seem similar, but they have deep differences that can profoundly impact the outcome of your sales efforts. While many may think of communication as a one-way street, the reality is that it's a dynamic exchange that involves not just speaking and talking but also listening and hearing. If you’re not one of them yet, it’s never too late to start practicing.In the world of sales, effective communication is often hailed as the secret to success. If you’re one of the blessed few, continue to hone your talent. This way, you build trust and seal the deal for future talk-a-thons.Įffective listening is a skill that requires hard work and focus, but pays off well in the end. You’re also awesome enough to keep confidences: what’s off the record remains off the record. If you’re one of them, you mirror the energy of the speaker and keep the communication going forward. They realize that though they may not agree with everything a speaker says, they hold off on their judgment. Great listeners know how to encourage communication - they prod the speaker on by asking intelligent questions. During such times, you feel like talking with Siri would be a more rewarding experience. We’ve all had conversations wherein the person you’re speaking with responds only with a curt yes or no. You know that body language is an important part of conversing with others, and you know how to responsibly respond via your actions. You don’t check how many likes your status update has gotten so far. You don’t take repeated glances at your watch. You also know the things not to do when engaged in a conversation with someone. You shake your head when what’s being discussed warrants it. You nod when you agree, you express sadness when the conversation takes a sad route. You’re an awesome listener when you know that leaning forward signifies interest in the conversation, while establishing eye contact. And if you know this by heart, you deserve a smiling, red star stamped on the back of your handĪn effective listener takes in what a speaker says and translates the correct and proper reactions accordingly. You hold on to the hope that there is a perfect time for everything, and that includes your questions and your thoughts, bub. Not only do you respect the person who speaks, you also respect his time. You know that the Golden Rule, when tweaked a bit, applies to how you handle your conversations with others: Listen unto others as you would want others to listen unto you. You know that this doesn’t make you sound smart or superior, but rather, nothing short of annoying. You’re a very respectful person who doesn’t try to finish the speaker’s sentence. If you’re man enough to take on heard information as something worth valuing and understanding with the best of your abilities, you’re A+ in our books. You don’t focus on mistakes - you don’t mentally fixate on the speaker’s grammatical lapses. You use your powers of focus and concentration to take in the content of the message and not on trivial matters. You find it almost sacrilegious to go on Facebook while talking to someone. If you’re an effective listener, your focus is on the speaker, and not on wondering if lasagna is on the cafeteria’s lunch menu today. The only thing that should wander when you’re engaged in a conversation is: If this sounds very much like you, please accept a heartfelt virtual high-five. ![]() You sincerely take every opportunity to listen to someone as a chance to gain new knowledge, broaden your views, and challenge your own ideas. You know that there’s bound to be something new to learn after the experience. An effective listener is interested in what others have to say. ![]() Your perspective on listening is peachy: your internal dialogue is always “hooray, I get to hear someone speak his or her mind!” You have an insatiable hunger to hear others out. Here are 5 signs that can help you tell if you’re one of the special ones who have the gift: The art and science of effective listening is a superpower that only a few people have mastered. We devote 55% of a given day listening - that’s a tad more than half of a 24-hour span, but hear this: most of us are only able to retain and understand about 17 to 25% of what we listen to. So if you, by some strange, modern-day magic, are an effective listener, congratulations are in order: you’re a rarity. In today’s digitally distracting times, effective listening is as rare a trait as being worthy enough to hold Thor’s hammer, or being able to listen to “Call Me Maybe” on an infinite loop. Want customers? Invest in their experience more.Ten Tips on How to Handle Negative Comments Online.Comparing Gabbyville and Davinci Virtual.Comparing My Receptionist and Gabbyville.Small Business Telephone Answering Service. ![]()
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